If the product is defective, you will receive a replacement. If you choose to return the defective item, rather than replace it, a restocking fee will be assessed and your original shipping and processing charges will not be refunded.

It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please contact us by emailing sales@VQswap.com. We will issue instruction on how and where to return the product. We will ship you the correct product and pay the shipping costs both ways.

***All returns are subject to a restocking fee. We have a standard restocking fee of 15-20% on ALL returned items*** 
***Returned product must be in resaleable condition and in original packaging [subject to approval]***

There is substantial cost in processing orders and shipping products. There is also cost in returning products: messages must be answered, shipping labels issued, products received and restocked, paperwork processed, etc. Therefore, a restocking fee is required in order to keep our prices at their lowest.

If you are not sure about what you need or of a product, whether or not it will work for you, or whether it is of the quality you are expecting, you are better off doing your own research first before calling us. Over 99% of our customers are happy with us, and we have thousands of satisfied customers. We would rather lose a sale than ship products to people who have expectations that we cannot meet, and who will or could end up unhappy with us. Please be certain that the products you are ordering are exactly what you want/need before placing your order with us. Lastly, we would like to thank you very much for your business.